Experiences Group, LLC is a proven retail and customer experience consulting
firm that works with growth-focused companies.
Our typical client results include:
Dramatically increased sales and profits
A differentiated and more effective customer experience
A more engaged customer-focused staff
More effective managers and leaders at all
levels of the organization
Increased accountability and frontline effectiveness
Higher conversion rates and average sale
About Doug Fleener
As the former director of retail for Bose Corporation and an independent retailer himself, Doug has the unique experience and ability to help companies of all sizes. Doug is a consultant, keynote speaker, and a recognized retail and customer experience expert worldwide. He has been quoted in hundreds of newspapers and magazines including Entrepreneur, Money, Shopping Centers Today, Wired, The New York Times, and The Wall Street Journal.
Read our short case studies to see some of the ways we've helped our clients to improve their effectiveness and results.
We work with companies of all sizes. Here is what a few of them have to say about us:
"Since working with Doug my business has improved tremendously." - Donny Borsack (Bribor of Las Vegas) Video testimonial
"Our sales are up 21% in 2014, and I attribute this to you and the direction you gave me earlier this year." Sarah B. (TX independent retailer)
"It was a wonderful treat to have had you come to South Africa and spend time with our store managers. You have given us some simple and robust leadership tools to implement. As a result our managers are feeling empowered and ready for the holidays." - Gavin Brown (Browns The Diamond Store)
"You were really a hit at the convention, and people are still referring to your comments. As a result we'd like to have you back again next year." - Linda Peebles (Learning Express)
11/5/14 Introducing our new online holiday training program The Holiday Winning Ways. See the video overview here.
11/2/14 Doug to present again at Toy Fair 2015.
Forget customer service. It's all about the experience.
Inadvertently uninspiring your employees
A Winning Holiday
Easing the customer's inconvenience
Punch words to punch up your sales results
Learning from an amazing sales experience
What will the customer say?
The cost of an issue or missed opportunity
Happy employees = Happier results
Negative employees = Negative impact on results