Dynamic
Experiences Group, LLC is a proven retail and customer experience consulting
firm that helps companies to improve their on-floor and management performance.
Our typical client results include:
Dramatic sales and profit growth
A differentiated and more productive customer experience
A more effective customer-focused staff
More loyal customers with higher average
transactions
Increased customer advocacy resulting in new
customers
More effective managers and leaders at all
levels of the organization
"You are a great inspiration
to me and so many other retailers."
Laura Young - Brighton
About Our Principals
Doug
Fleener - As the
former director of retail for Bose Corporation and an independent retailer
himself, Doug has the unique experience and ability to help companies of all
sizes. Doug is a retail and customer experience consultant, keynote speaker and
a recognized expert worldwide. He has been quoted in Entrepreneur
magazine, The New York Times, Shopping Centers Today and has been on MSNBC
multiple times.
Sharon
Tse - Sharon Tse is a successful performance improvement consultant with
over 20 years experience generating results for companies such as Bose
Corporation, Borders Group Inc., Coca Cola and Blue Cross Blue Shield of
Michigan, specializing in customer engagement, consultative selling, management
and leadership development.
"Our sales are up 50% this
year and you have been a big part of that!"
Jennifer R. -
New Hartford, NY
The Profitable
Retailer
Doug
Fleener's The Profitable Retailer: 56 surprisingly simple and effective
lessons to boost your sales and profits is not another how-to retail book;
there are plenty of those.
There are no fancy theories or case studies here. Who running a store has time
for that? Instead, this is a collection of fun and practical lessons written for
retailers - by a retailer.
Learn more
"In my 30 years of experience Doug
Fleener's information and approach has helped
me the most as it's the most
applicable for high return results."
Dynamic
Experiences Group, LLC is a proven retail and customer experience consulting
firm that helps companies to improve their on-floor and management performance. 
Doug
Fleener - As the
former director of retail for Bose Corporation and an independent retailer
himself, Doug has the unique experience and ability to help companies of all
sizes. Doug is a retail and customer experience consultant, keynote speaker and
a recognized expert worldwide. He has been quoted in Entrepreneur
magazine, The New York Times, Shopping Centers Today and has been on MSNBC
multiple times. 
Sharon
Tse - Sharon Tse is a successful performance improvement consultant with
over 20 years experience generating results for companies such as Bose
Corporation, Borders Group Inc., Coca Cola and Blue Cross Blue Shield of
Michigan, specializing in customer engagement, consultative selling, management
and leadership development.
