Experiences Group is a proven consulting
firm that works with specialty retailers and other growth-focused companies.
Our typical client results include:
Dramatically increased sales and profits
A differentiated business strategy to enable long-term growth
A more personal and productive customer experience
A more engaged customer-focused staff
More effective managers and leaders at all
levels of the organization
Increased accountability and frontline effectiveness
- Higher conversion rates and average sale
About Doug Fleener
Doug Fleener, the former director for retail for Bose Corporation, is a business contrarian and consultant known for bringing fresh thinking and powerful ideas to his consulting clients, and in his engaging and entertaining keynotes and workshops. He has been quoted in over 300 newspapers and magazines including Entrepreneur, Money, Shopping Centers Today, Wired, The New York Times, and The Wall Street Journal.
Read our short case studies to see some of the ways we've helped our clients to quickly improve their effectiveness and results.
We work with companies of all sizes. Here is what a few of them have to say about us:
"Since working with Doug my business has improved tremendously." - Donny B (Las Vegas Chain) Video testimonial
"Our sales are up 21%, and I attribute this to you and the direction you gave me earlier this year." Sarah B. (TX indie retailer)
"It was a wonderful treat to have had you come to South Africa and spend time with our store managers. You have given us some simple and robust leadership tools to implement. As a result our managers are feeling empowered and ready for the holidays." - Gavin B (South Africa Jewelry Store Chain)
"You were really a hit at the convention, and people are still referring to your comments. As a result we'd like to have you back again next year." - Linda P (National Franchise)
Forget customer service. It's all about the experience.
Introducing our newest online training program Beyond the Add-on. (more)
Be a better retail sales coach
Leadership in action – not title
Scheduling best practices
Positive expectations, actions, and results
Similarities on dating and the customer experience
How to develop your leaders while you’re on vacation
Choices, Liberty, Choices, and Explosive Sales Growth
Substantially increase your average sale with this simple tip