Experiences Group, LLC is a proven retail and customer experience consulting
firm that works with progressive specialty retailers and other customer-focused companies.
Our typical client results include:
Dramatically increased sales and profits
A differentiated and more profitable customer experience
A more effective customer-focused staff
Higher conversion rates and average sale
Increased customer advocacy that results in new
More effective managers and leaders at all
levels of the organization
About Doug Fleener
As the former director of retail for Bose Corporation and an independent retailer himself, Doug has the unique experience and ability to help companies of all sizes. Doug is a consultant, keynote speaker, and a recognized expert worldwide. He has been quoted in hundreds of newspapers and magazines including Entrepreneur, Money, Shopping Centers Today, Wired, The New York Times, and The Wall Street Journal.
Doug is the author of The Profitable Retailer: 56 surprisingly simple and effective lessons to boost your sales and profits. He also runs a popular blog The Retail Contrarian, and publishes a weekly subscription newsletter The Weekly Retail Experience. Fleener and his team have helped thousands of retailers and service companies around the world improve their results.
We work with companies of all sizes – from 1 to 1,000. Here is what a few of them have to say about us:
"Your wisdom on leading and managing store teams was exactly what our managers and retailers needed." - Laura Young (Brighton)
"Since working with Doug my business has improved tremendously." - Donny Borsack (Bribor of Las Vegas) Video testimonial
"It was a wonderful treat to have had you come to South Africa and spend time with our store managers. You have given us some simple and robust leadership tools to implement. As a result our managers are feeling empowered and ready for the holidays." - Gavin Brown (Browns The Diamond Store)
"You were really a hit at the convention, and people are still referring to your comments. As a result we'd like to have you back again next year." - Linda Peebles (Learning Express)
Forget customer service. It's all about the experience.
Addressing behavior and performance issues 5/15/13
Mom’s advice for your management team 5/8/13
Myth busting 5/1/13
Redirect for success 4/24/13
Musings on the Boston Marathon, self-talk, and more 4/17/13
Lessons from the JC Penney fiasco 4/10/13
A Facebook disaster 4/3/13
Seven answers to improve your results 3/27/13
Six tips for the new store manager 3/19/13
The boss from hell 3/12/13
Ringing the bell and the customer experience 3/5/13
Let them prove you wrong 2/27/13
The first fifteen to thirty minutes of the day 2/20/13
Don't short the love 2/14/13