Sell More - Earn More. Guaranteed.

We are proven retail and customer experience experts that assist companies to increase sales and profits. Our clients include national and regional specialty chains, independent retailers, and other customer-focused companies. Our collaborative approach with our client's key personnel ensures the client achieves their business goals with a long-term sustainable solution.

Experienced Retailers

Our president and managing partner Doug Fleener has been leading retail organizations for over 25 years. He was most recently the director of retail for Bose Corporation and has also owned his own retail stores. He is a frequent speaker around the world on retail issues and the customer experience.

Recognized Expertise

Fleener is the author of the book The Profitable Retailer: 56 surprisingly simple and effective lessons to boost your sales and profits. His insights has been covered in leading business media including The New York Times, Entrepreneur, Inc., and Shopping Centers Today. Along with partner Matt Norcia they write the widely-read retail blog Retail Contrarian.

Real-World Solutions

Dynamic Experiences Group offers a host of innovative consultative and training solutions grounded in the customer experience to match any retailer's and customer-focused company's needs.

From custom designed sales and customer experience consulting, to our effective retail sales and management training programs, our systematic approach is grounded in practical experience and real-world application. 

Contact Us

Working together we will help you achieve higher sales, greater customer advocacy, and a more profitable store.

Contact us to schedule a no-obligation call to discuss investing in your store's future.


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Blogs and Books

The Retail Contrairan

The retail blog with a different point of view.

The Profitable Retailer

Doug's popular book on retail strategy, marketing, and more.

Our Free Resources

Whitepapers and Articles

Read and download from our free library of papers and articles. Includes our most  popular article 50 Ways to Improve The Customer’s Experience.

Achieves of Our Weekly Articles

Past issues of our Weekly Retail Experience newsletter.

Customer Experience Overview

Our theory and approach on why the customer experience matters.

Programs For Independent Retailers

Mentor and Coaching Program

Profit and develop from our experience.

On-Site Consultative Session

Store visits unlike any other.

Buying and Merchandising Service

Improve your buying and turns with our new service for specialty retailers