Clerks, Jerks, and Retail Pros
By Doug Fleener
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One night as I was flipping channels, which is pretty much how I
watch television, I stopped for a minute to watch Jeff Foxworthy do his
trademark "You know you're a redneck" bit. Even though we don't have a lot of
rednecks here in the northeast I still find him pretty funny.
Not that I equate salespeople with rednecks (except for back when I
used to open outlet stores two hours from any city that served real Chinese
food) but it did get me thinking about where retailers and rednecks intersect.
So with apologies to Jeff Foxworthy, I present:
You know you're a
Clerk, Jerk, or Retail Pro when. . . .
You know you're a clerk when you say, "How may I help you?"
to practically every customer who walks in the door.
You know you're a jerk when you don't bother to listen to
the answer.
You know you're a retail pro when you naturally engage the
customer in a friendly non-threatening manner without using overdone clichés.
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You know you're a clerk when you say, "Will that be all?"
after you've already started ringing a customer's sale.
You know you're a jerk when you ignore the customer when
ringing a sale. You firmly believe that telling co-workers about your big night
or what you're going to have for lunch is more important than some poor slob
giving you their hard earned money.
You know you're a retail pro when you only starting ringing
up a customer after the sales process is complete. That is, of course, unless
the sale started at the counter.
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You know you're a clerk when you are unable to answer a
customer's question about a product.
You know you're a jerk when you make up answers to
questions. One word for retail people like that. . . karma.
You know you're a retail pro when you either know the answer
or do your best to find it.
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You know you're a clerk when you don't think to eat a mint
after eating spicy food or smoking a cigarette.
You know you're a jerk when you smoke on the sidewalk your
customer walks by to enter the store. Hello??? Just because you're not in
front of the store doesn't mean they can't tell by your uniform where you work!
You know you're a retail pro when you say something to the clerk or
jerk.
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You know you're a clerk when you fail to contribute ideas
about how the store can improve.
You know you're a jerk when you say that contributing to the
success of the store isn't your job. And then you wonder why you never get
promoted.
You know you're a retail pro when you contribute ideas
whether you've been asked or not.
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You know you're a clerk when you don't care for your job but
have no plans to leave.
You know you're a jerk when you tell everyone you don't like
your job but never leave. Do your co-workers - not to mention your customers -
a favor. . .leave!
You know you're a retail pro when you like your job. If you
ever find yourself in a job you don't enjoy you find another good company to
work for.
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You know you're a clerk when you hate to sell.
You know you're a jerk when you tell people you're a
salesperson but all you do is clerk a sale. Jumping in front of your co-workers
to ring a sale is not selling.
You know you're a retail pro when you're proud to sell
because what you do has a positive impact on customer's lives.
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You know you're a clerk when you're annoyed your boss told
you to read this.
You know you're a jerk when you think I'm a jerk. Actually
sometimes I am a jerk so I'll rephrase this. You know you're a jerk when you
think I'm a jerk because you've just realized that maybe you've been more of a
jerk* lately than you realized.
* In truth I
doubt you're really a jerk. But it rhymes with clerk and I was hoping to get
people's attention. Then again, there are jerks who work retail. Think about
it.
You know you're a retail pro when you can read a article
like this and see what you do well as well as areas you could still improve.
