Specialty Retail Consulting Retailers engage DEG for many reasons, but the goal is always to improve overall store and staff performance. At DEG we believe that with the right strategies and execution aggressive specialty retailers can compete and win in today's competitive market.
Focusing on the four-pillars of 1) Customer Experience 2) Organizational Leadership 3) Staff Development and Performance,
and 4) Customer Community Management, we help retailers to maximize their
customer opportunities increasing sales and profits.
Customer Experience Consulting We collaborate with key client staff to design and execute a CEI strategy. The level of integration and transformation varies based upon multiple factors including the client’s current customer service strategy and sales methodologies. Our experience and past results have shown that EBR implementation involves shifts in focus and resources but does not necessarily require new investments.
Beyond the Training Program™ A training program, in and of itself, will not improve your results. Improved results happen when your employees regularly demonstrate new, different, and improved behaviors and actions. That’s why a training program is only one part of the total solution. We call it the 20-80 approach. In our Beyond the Training programs, 20% of your time and focus is spent learning new knowledge and skills, and 80% in driving the changed behaviors and actions. This is the opposite of most approaches.
Learn more here.
Sales and Experience Improvement We assess the current business state, agree on a plan to improve sales and profit performance, and together achieve the success we’ve outlined. Each project is customized to meet the unique circumstances of the business needs.
Retail Management Consulting and Training All business is local, and success is ultimately determined by how
successful the manager and multi-unit managers are. We will assess your current
approach and then recommend a solution based upon your organizational needs
Executive Coaching Program We work with executives and multi-unit managers to improve their leadership and other vital skills.
Retail Mentor Program The DEG Retail Mentor Program is a retail advisory and mentor program for
the owners of independent stores of all size who want to improve their stores
while developing their own skills.
Store and Customer Experience Assessments
During his time at Bose, Doug Fleener perfected the art of on-site visits.
Through careful observation, he engages managers and employees. He finds
improvements in areas like sales strategies, visual presentation, and the customer/employee experience. A powerful tool for any
retailer looking for rapid improvement and results.
Can You Measure The Customer Experience? We can. We've developed unique methodologies for measuring the customer
experience – and excel at using that information to improve your
Contact us for a no-obligation
call to discuss your specific needs.
What our clients say:
"Since working with DEG one store is up 18% above LY
and the other store is up 12% in a down market."
"Our Success is a direct
result of having you as part of our team. Thanks Doug!"
"We highly recommend you work with Dynamic Experiences
Group to provide your customer with an outstanding customer experience. It
made a BIG difference in our business."
"Thanks for the very hands on market visits and the
constructive feedback you provided. I appreciate your candor, honesty, and
“My experience with Doug could be described as nothing
less than fantastic. Doug's experience is great and he will really take the time
to understand your business."