Retail Consulting | Retail Strategy | Retail Consultants

We help companies dramatically improve their customer experience and their results

Dynamic Experiences Group, LLC is a proven retail and customer experience consulting firm that works with progressive specialty retailers and other customer-focused companies.

Our typical client results include:

Dramatically increased sales and profits
A differentiated and more profitable customer experience
A more effective customer-focused staff
Higher conversion rates and average transactions
Increased customer advocacy that results in new customers
More effective managers and leaders at all levels of the organization

About Doug Fleener

As the former director of retail for Bose Corporation and an independent retailer himself, Doug has the unique experience and ability to help companies of all sizes. Doug is a consultant, keynote speaker, and a recognized expert worldwide. He has been quoted in Entrepreneur magazine, The New York Times, Shopping Centers Today and has been on MSNBC multiple times. Doug is the author of The Profitable Retailer: 56 surprisingly simple and effective lessons to boost your sales and profits. Fleener and his team has helped thousands of retailers and service companies improve their results.

Our Clients

We work with companies of all sizes - from 1 to 1,000. Here is what a few of them have to say about us:

Your wisdom on leading and managing store teams was exactly what our managers and retailers needed." - Laura Young (Brighton)

"I have never met a person like you who not only understands what separates good organizations from great ones, but who is so willing to so share so openly." Jim Williams (The Duck Store)

"Our sales are up 50% this year and you have been a big part of that." Jennifer Rust (Independent retailer)

News and updates

12-15-11 President and managing partner Doug Fleener introduces six new keynote/workshops including improving the customer experience, accelerating retail sales, and how entrepreneurs and managers can rediscover and leverage their energy and passion.

Forget customer service. It's all about the experience.

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