Client testimonial for Dynamic Experiences Group
Dynamic Experiences Group, LLC case studies
Situation: A national wireless provider wanted to differentiate their customer experience, improve their average revenue per subscriber, and reduce churn.
Intervention: We designed an easy to learn, easy to execute, systematic in-store experience aligning merchandising, training, processes, and collateral.
Result: A 12% increase in customer experience score, 8% increase in new customer revenue, and a marked improvement in employee satisfaction.
Situation: A maker of premium cookware products wanted to open a number of factory outlet stores to sell seconds goods, as well as create more brand engagement.
Intervention: We consulted with senior executives to define their in-store experience, branded sales and engagement approach, and assisted in the development of all training materials.
Result: A successful launch and expansion throughout the United States. We continue to stay engaged with the company and the senior team.
Situation: A retail chain of women’s jewelry, leather goods and luggage sought to improve their management team’s coaching and leadership skills.
Intervention: We created and rolled out a coaching program, followed by weekly follow-up and engagement to ensure application. We also implemented a daily development plan for the staff.
Result: A company-wide increase in store sales, average sale, and conversion.
Situation: The largest independent chain of garden centers in the U.S. needed a speaker to kick-off their annual meeting, the focus of which was elevating the customer experience.
Intervention: After being selected from among a number of speakers, we visited several stores to understand the company’s strengths and opportunities. We then created a customized speech that focused on moving from customer service to customer experience.
Result: The CEO stated that Doug is the best keynote speaker the company has ever had. The company also took a number of customer experience concepts from Doug’s keynote and integrated them into the business.