Our training programs are
different. We base our programs in the real world – your world. Because no two
retailers are exactly alike, we take the time to get to know our clients, their
products and services, their employees, their customers, and their desired goals
and outcomes. Then we tailor our training to their specific requirements.
Rather than simply re-branding
an off-the-shelf training program that might or might not work for you, we work
with you to determine the approach that best fits your needs to meet your goals.
Our training is rooted in the customer experience your business creates,
covering topics that are specific to your business needs.
Our trainings
include::
Customer Engagement –
Moving from “May I help you” and and “Just looking” to "I'll take it."
Leading Sales – Learn
how to lead your team to successful sales with a SMILE.
Increasing Units Per
Transaction – Helping your customers get everything they need and the
sales you want.
Presentation Training –
Making the most of your time in front of customers.
Hiring And Retaining Talent
– Finding and keeping the right talent to keep your customers happy and coming
back for more.
Technical And Product
Training – Educating customers and colleagues in ways that add value and
exploit benefits.
…and more
Our experience has taught us
that the way people learn is just as valuable as what they’re learning. That’s
why we offer a variety of learning methods that can be used separately or
blended together to get maximum impact.
Customized Classroom Learning
We’re experts in the design and
delivery of effective classroom training programs. We understand classroom
trainings. We like classroom trainings. Whether we’re conducting the training at
a centralized location (like a sales meeting or convention), or at a store, our
entertaining yet effective approach presents materials in a way that not only
encourages participation, but also promotes retention and drives desired
results. And if you’d prefer to have somebody on your own team present the
training, we’d be happy to develop the materials for them.
On-Line Courses
We can build a complete on-line
training course to either stand alone or work in conjunction with any other
materials. And we collaborate with your subject matter experts to ensure the
right information is delivered. Recent projects have combined a client’s current
video media with older, text-based materials to create a totally new, dynamic
learning experience for a younger generation of sales talent.
Workbooks
For clients who want portable,
documentable learning materials, we can create workbooks for both learners and
coaches.
Train-the-Trainer Programs
Need to improve your own training resources? We can
help. With our coaching programs we’re able to develop effective training
specialists within your own staff. Everything from proper presentation standards
to conducting role-plays can be covered.
Those Retail Guys Audio Programs
Sometimes training needs to happen on-the-go. Our
Those Retail Guys audio programs let learners learn at their own pace wherever
and whenever they want. With over 45 years of combined retail experience, Doug
and Matt (or Those Retail Guys as they’re known) present a variety of topics in
a laid-back, easy-going manner that’s miles away from most rigid, academic audio
training programs, but can be just as effective in creating the positive changes
you want to see in your business. Available on CD or as an MP3 download.
Learn more.
Programs customized to your business needs, delivered in the style that’s best
for you and your staff, with tools to help you assess impact and effectiveness.
You won’t find all that in some generic, off-the-shelf training package.
Need a Speaker for Keynotes or Seminars?
As a professional speaker, Doug Fleener's casual style and quick wit not only
entertain and motivate crowds, but encourage staff to deliver extraordinary
experiences to customers and employees alike. Perfect for corporations,
non-profits and trade associations of all sizes. Learn
more.
